Warranty Information

Buy with Confidence
Every dash cam sold by watchmydrive.com.au is sourced from authorised suppliers and backed by the manufacturer's warranty, ensuring genuine products, reliable support, and long-term peace of mind.

Your Peace of Mind Matters

Investing in a premium dash cam is an investment in your safety and security. That's why we partner with reputable brands that stand behind their products with comprehensive manufacturer warranties and dedicated technical support. Our team is here to assist you throughout your ownership journey.

Manufacturer Warranty

At watchmydrive.com.au, we carefully select premium dash cams from trusted manufacturers known for their quality, reliability, and performance.

All products sold through our store are covered by the manufacturer's warranty, which protects against defects in materials and workmanship under normal use and operation.

Warranty periods may vary by brand and product model. The applicable warranty period will be specified on the product page, product packaging, or manufacturer documentation included with your purchase.

What Is Covered

The manufacturer's warranty typically covers:

  • Manufacturing defects
  • Faulty materials or workmanship
  • Hardware failures under normal operating conditions
  • Defective accessories included in the original package

If a product is determined to be defective during the warranty period, the manufacturer may, at its discretion:

  • Repair the product
  • Replace the product with an equivalent model
  • Provide replacement parts where applicable

What Is Not Covered

The warranty does not cover damage or issues resulting from:

  • Improper installation or misuse
  • Accidents, abuse, or neglect
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Damage caused by incorrect power sources or wiring
  • Water damage (unless the product is specifically rated for such use)
  • Cosmetic damage that does not affect product functionality

Please refer to the manufacturer's warranty policy for complete details and exclusions.

Warranty Claims

If you believe your product has developed a fault during the warranty period, please contact our customer support team with:

  • Your order number
  • Product model
  • Description of the issue
  • Photos or videos showing the fault (if applicable)

Our team will assist you in troubleshooting the issue and guide you through the manufacturer's warranty claim process.

Support Process

  1. Contact our support team.
  2. Provide proof of purchase and product details.
  3. Complete any troubleshooting steps requested by the manufacturer.
  4. If the issue is confirmed as a warranty fault, repair, replacement, or further instructions will be provided.

Processing times may vary depending on the manufacturer and the nature of the warranty claim.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by the manufacturer's warranty are in addition to your rights under Australian Consumer Law.

Need Assistance?

We're committed to providing exceptional customer service before and after your purchase.

For warranty assistance, please contact us at:

Email: sales@watchmydrive.com.au
Website: www.watchmydrive.com.au
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT)

Our team will be happy to help you get back on the road with confidence.