Refund policy

Shop with Confidence

At watchmydrive.com.au, customer satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied with your order, we're here to help with a straightforward returns and refund process.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

• The product is unused and in original condition.
• All original packaging, accessories, manuals, and included items are returned.
• The product is not damaged, installed, or modified.
• Proof of purchase is provided.

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Damaged Products

If your product arrives damaged, defective, or develops a fault covered by the manufacturer's warranty, please contact us as soon as possible. We may request photos, videos, or additional information to assist with assessment and resolution.

Where applicable, customers may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

Non-Returnable Items

For safety and quality assurance reasons, certain items may not be eligible for return once opened or used, unless they are faulty or required by law.

How to Request a Return

To initiate a return, please contact our customer support team with:

• Order number
• Product details
• Reason for return
• Supporting photos (if applicable)

Our team will provide instructions for the return process.